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Do I have a warranty on my purchases?
All items you purchase from us come with legal warranty. Legal warranty means that a product must do what the consumer can reasonably expect it to do. For some products, a manuRead moreHow can I place an order?
Ordering at ABOUT YOU is very simple. After adding your desired items to the shopping cart, you can place the order by clicking the "Go to checkout" button.
As a new customer, Read moreHow can I check my previous orders?To view your previous orders, you need to log in to your customer account. Log in and then click on the 'My Account' icon, followed by 'Your Orders.' Here, you’ll find an overview Read moreCan you place international orders?At the moment, we deliver to Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, the NetRead moreWhat happens after I place an order?
Once your order is complete, you will receive a confirmation email. This email will include the items you’ve ordered, your billing and shipping addresses, and the selected paymRead moreWhat should I do if an item that I want is not available anymore?Don't worry. You can still order the item you're looking for. Unfortunately, we cannot give you a specific date as to when and whether an article could be available again. However,Read moreWhy do you need my date of birth when I place an order?We need this information to process your order smoothly and accurately. For example, we use your date of birth to distinguish you from other customers with the same name and as proRead moreDo I need an account to place an order?Yes, to place an order, you need to create an account. You can find instructions on how to do this in the Frequently Asked Questions. Click on 'My Account' and look for 'How do I cRead moreCan I cancel my order before it is shipped?You can only cancel your order if it has not yet been processed in our warehouse. Our warehouse is very fast at processing orders, so sometimes it may no longer be possible to cancRead moreCan I change my address after placing my order?
Unfortunately, we cannot change your address after you have placed your order. Orders are processed immediately, so it’s not possible to make any changes.
Once your package hRead moreCan I order by phone?Unfortunately, it is not possible to place an order by phone at the moment. However, our customer service is happy to assist you if you have any questions about ordering, the returRead moreCan I also place an order on mobile devices?
Of course, you can place an order anytime via your tablet or smartphone. Feel free to visit our website through your mobile browser and browse through our website, which is optRead moreIs there a minimum order value?In general, there is no minimum order value. Only with the payment method 'Klarna Pay Later' there may be a minimum order value. You will be informed at checkout if you have not yeRead moreIs there a maximum order value?Generally, there is no maximum order value. Any maximum order values depend on the chosen payment method. You will be informed at checkout if you have exceeded the maximum order vaRead more
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