GENERAL TERMS AND CONDITIONS
Our Terms and Conditions:
Here you will find important information on shopping at ABOUT YOU. If you purchase a product from a Merchant who is a member of the Thuiswinkel network, the
Thuiswinkel standard terms and conditions
apply in addition to the following provisions.
1. General provisions
On aboutyou.nl ("Marketplace"), ABOUT YOU SE & Co KG ("ABOUT YOU") and other commercial traders (ABOUT YOU and other traders each a "Merchant") offer their goods for sale in their own name and on their own account. You can find all legal information on the specific Merchant that you conclude the purchase contract with on the article detail page, the shopping cart and in the checkout. Purchases via the Marketplace are only available to consumers.
2. Conclusion of the contract
The presentation of the products on the Marketplace does not constitute a legally binding offer, but an online catalog without legal force. When you click on the "Order and pay now" button, you are placing a binding purchase order for the goods in your shopping basket. The confirmation of the order is issued immediately after the order has been placed and does not yet constitute acceptance of the purchase contract. If you pay by instant payment methods, such as PayPal, the purchase contract is concluded upon successful completion of the payment process. For other payment methods, the Merchant may accept your order by sending an order confirmation via email or by delivery of the goods within the expected delivery times.
3. WITHDRAWAL INSTRUCTIONS
Right of withdrawal
You have the right to withdraw from the purchase contract within 14 days without giving any reason and without having to pay any compensation or fine.
The withdrawal period expires after 14 days from the day on which you, or a third party other than the carrier and specified by you, acquires physical possession of the goods (or in the case of goods ordered as part of a single order and delivered separately, possession of the last good received).
To exercise the right of withdrawal, you must inform us (ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, email: [email protected]) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. letter sent by post, fax or e-mail). This applies to goods sold by ABOUT YOU as well as goods sold by other Merchants. You can use the enclosed model withdrawal form, but this is not obligatory.
In order to comply with the withdrawal period, all you have to do is send your right of withdrawal before the expiry of the corresponding period. withdrawal period.
Effects of withdrawal
In the event of withdrawal from the purchase contract, the Merchant will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive standard delivery method offered by us), without undue delay and, in any event, no later than 14 days from the date of communication of your decision to withdraw from the purchase contract. Such reimbursement will be carried out by using the same means of payment as that used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any costs as a result of this refund. The Merchant may withhold reimbursement until the goods have been received or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods or hand them over to the Merchant or to the service provider without undue delay and in any event no later than 14 days from the day on which you notify us of your decision to withdraw from this contract. You have complied with the deadline if you return the goods to the address stated on the respective return label before the 14-day period has expired.
The Merchant shall bear the cost of returning the goods.
You are only responsible for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Please complete this form only if you wish to withdraw from the purchase contract and return it to:
ABOUT YOU SE & Co KG, Domstrasse 10, 20095 Hamburg, Germany, e-mail: [email protected]
I/We* hereby inform you that I/we* withdraw from my/our* contract:
________________________________
*Delete if necessary.
4. Exclusion of right of withdrawal
The right of withdrawal is excluded for contracts for the supply of goods which have not been pre-produced and which require an individual choice or decision by the consumer or which are clearly personalized, and this right expires prematurely for contracts relating to the supply of sealed products which cannot be returned for reasons of health protection or hygiene if the packaging of these products has been opened after delivery.
5. Voluntary right of return up to 100 days after receipt of goods
In addition to the statutory right of withdrawal mentioned above, the Merchant grants you a commercial return guarantee for a period of 100 days from receipt of the goods, except for secondhand
goods. You can also cancel the contract after expiry of the 14-day withdrawal period by returning the goods to the Merchant within 100 days of receipt (this period begins on the day following
receipt of the goods), as long as the goods are in their original packaging and complete, and as long as they have not been used or damaged and are not custom-made or clearly personalized.
Punctual dispatch suffices to comply with the return time limit. The goods must be returned to the address stated on the respective return label.
The contractually agreed commercial return right does not affect your statutory rights and remedies. In particular, your statutory right of withdrawal and your statutory warranty rights remain
unaffected.
6. Shipping
Deliveries are only possible to a delivery address within the Netherlands. Goods are only sold in common household amounts and only to end consumers. If you order articles from different Merchants, you may receive several deliveries.
7. Warranty
If the goods delivered show obvious material or manufacturing damage, including shipping damage, please notify us immediately or complain to the employee of the transportation service provider delivering the goods. Failure to do so will not affect your statutory claims. You are entitled to the statutory warranty rights for all defects in the purchased goods that occur during the statutory warranty period. The Merchant does not give any additional warranties against defects other than the rights provided by law.
8. Delivery and service charges
For orders over €24.90, delivery is free. If the order value is less than €24.90, we will charge a delivery and service fee of €3.90 incl. VAT per order.
9. Payment
Payment can be made by PayPal, credit card (MasterCard or Visa), iDEAL, Klarna or Apple Pay and Google Pay. No discount is given for instant payment. The Merchant reserves the right to offer only certain specific payment methods for the requested delivery; for example, only methods linked to the respective credit rating to cover the credit risk.
In order to be able to offer you an attractive range of payment methods on aboutyou.nl, the Merchant assigns SCAYLE Payments GmbH, Domstr. 10, 20095 Hamburg ("SCAYLE Payments") with the payment processing. By placing an order, you give your consent to the transmission of your personal data and the order data to SCAYLE Payments for identification purposes as well as for credit assessments and the contract processing.
Payment via PayPal
You pay directly via your PayPal account. When you place your order, you will be redirected to PayPal for payment. As soon as our PayPal account is informed of your authorization, we will proceed with shipping - depending on the delivery time indicated with the goods. Your PayPal account will be debited immediately after authorization with the actual invoice amount after deduction of any discounts, etc.
Payment by credit card
You pay immediately during the ordering process by entering your credit card details. Upon shipment, your credit card will be debited with the actual invoiced amount, after deduction of discounts etc., if applicable. For goods manufactured to customer specifications or which are clearly personalized, the actual invoiced amount after deduction of discounts, etc., is immediately debited from your credit card.
Invoice payment with Klarna
In cooperation with Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm, Sweden, the Merchant offers you the Klarna PayLater payment method. Payment is made to Klarna. For further information, please see the terms of use. General information about Klarna can be found here. Your personal data will be processed by Klarna in accordance with applicable data protection laws and as described in Klarna's privacy policy.
Payment via Google Pay
You pay directly via your Google account. After confirming your order, you will be redirected to Google, where you can authorize payment of the order amount. Once we have been informed of your authorization, the goods will be dispatched in accordance with the delivery time indicated for the item. Depending on the payment method registered with Google Pay, the factual invoice amount, after deduction of any discounts, etc., will be debited immediately after authorization or after shipment.
Payment by Apple Pay
You pay directly via your Apple account. After validating your order, you will be redirected to Apple, where you can authorize payment of the order amount. As soon as we have been informed about your authorization, your order will be dispatched in accordance with the delivery time indicated for the item. Depending on the payment method registered with Apple Pay, this is debited with the factual invoice amount, after deduction of any discounts, etc. immediately after authorization or after shipment.
10. Repayment and Assumption of debt
The same payment method is used for repayments as for the payment of the purchase price. The repayment of the purchase price or any overpayments is initially the responsibility of the respective Merchant. If the repayment cannot be processed successfully within a period of 30 days from the date of the first repayment attempt (in particular because the original payment method is no longer available), ABOUT YOU will assume the reimbursement obligation from the respective Merchant. Thereafter, you can only claim repayment from ABOUT YOU and not from the Merchant anymore, with ABOUT YOU being solely obliged to fulfil your claim. By accepting these General Terms and Conditions upon completion of the order you irrevocably agree to this assumption of debt.
11. Prices
Our prices are in EUR and include statutory VAT.
12. Retention of title
The goods remain the property of the Merchant until full payment of the goods.
13. Recommendation systems
ABOUT YOU aims to provide each customer with the most suitable product selection. Therefore, the product assortment is pre-filtered by products that correspond to the given context of a (i) product category, (ii) brand or (iii) the webpage displayed.
The final ranking in the respective product assortment displayed depends on the following parameters:
Basic parameters: (a) the country specific ABOUT YOU shop you accessed; (b) the shop section you are Browse (gender and age (adults or children)); (c) applied filters; (d) general buying behavior (i.e. what customers are currently particularly interested in); (e) current sales campaigns (products with price reductions or products that form part of a general sales campaign).
Customer-specific parameters: (a) the customer preferences known to ABOUT YOU (such as clicks, purchases, favorite brands, etc.) in relation to the currently available items, (b) the sales potential of a product based on customer behavior (probability a product is selected, added to the basket, purchased and not returned, as well as the expected revenue and/or profit based on the product type).
Setting options: You have the following options for changing the parameters for our recommendation systems: You can change your cookie settings, and you can adjust the filters applied in connection with the respective product (including the exclusion of certain brands).
ABOUT YOU is entitled to adjust the parameters and their relative weighting at any time, in particular if ABOUT YOU concludes that the relevance of individual parameters has changed with regard to an increase in Marketplace sales and customer satisfaction.
14. Alternative dispute resolution
The EU Commission offers the possibility of online dispute resolution on an online platform operated by the Commission itself. This platform can be accessed via the external link https://ec.europa.eu/consumers/odr/. The Merchant is not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
15. Contractual language/Storage of the order text
The contract is concluded in Dutch language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure However, you can print out your order immediately after placing it.
16. Identification of the supplier
ABOUT YOU SE & Co. KG
Domstrasse 10
20095 Hamburg, Germany
District Court Hamburg, Register number: HRA 126781
VAT-ID: DE339819462
Tax No.: 27/640/00490
Legally represented by:
ABOUT YOU Verwaltungs SE
Hamburg District Court, Register Number: HRB 171601
Legal representatives: Sebastian Betz, Tarek Müller, Hannes Wiese
Chairman of the Supervisory Board: Sebastian Klauke
Last update: 03 June 2025
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