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How can I request a refund without registering?
If you don't have an account yet, we kindly ask you to register with us. You can find instructions in our FAQs under "My Account". Registering with us is the easiest and safest way to receive a refund for your gift card.
If you prefer not to register with us, please contact our customer service via the contact form. Please select "Gift Cards" as the subject.
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Find more answers here
How does the refund process for the gift card work?
Where can I find the secret code and the serial number of my gift card?
What should I do if my card was saved in the customer account but I no longer have the secret code?
What happens if I lost my gift card?
What happens after my request is completed and how long does the payout take?
What happens if I send back my ordered articles?
I have several gift cards. Can I cash out their value together?
Find more answers here
How does the refund process for the gift card work?
Where can I find the secret code and the serial number of my gift card?
What should I do if my card was saved in the customer account but I no longer have the secret code?
What happens if I lost my gift card?
What happens after my request is completed and how long does the payout take?
What happens if I send back my ordered articles?
I have several gift cards. Can I cash out their value together?
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