How can I make a complaint about an item?

A statutory warranty period of 2 years applies to all items you purchase from us. If you choose a repair under the warranty, the original limitation period for claims due to a defect is extended once by an additional 12 months.

Should you notice a defect in your item within the warranty period, please contact our customer service. In this case, please provide us directly with your order number and the item number, as well as a short description of the problem and, if possible, a photo.

Please note that the warranty does not cover normal signs of wear and tear or damage caused by improper handling.

To return an item under the warranty, please use the return slip and note the reason for the claim on it so that we can process your request as quickly as possible. Returning the item is, of course, free of charge for you. As soon as the item arrives, it will be inspected by us. This can generally take up to 6 weeks. If cure is impossible or disproportionate, we will of course refund the purchase price to you If the item does not meet the warranty conditions, your claim will be rejected and the item will be sent back to you free of charge.