Why is there no return label in my parcel?

We’re gradually removing printed return labels from our parcels to save resources and make our returns more sustainable ♻️ Don’t worry! You can easily create your return label digitally through your customer account whenever you need to return an item. 

If your order was delivered in multiple parcels, please make sure to use the correct QR code for each parcel. Your order may arrive in separate boxes due to our extensive warehouse network and to help avoid longer delivery times.
 

How can I create a return label?

You can create your return label yourself in just a few clicks:

1. Log in to your account on the ABOUT YOU website or app.
2. Go to Your orders.
3. Select the order you want to return.
4. Under the listed items, click Return items.
5. Select the items you want to return.
6. Click 'Create Return' to register your return and download a return barcode.

Once the QR code is generated, use it at the designated drop-off point.

The invoice amount will be reimbursed as soon as possible, but no later than 14 days after returning, using the payment method you used to place your order. We may withhold reimbursement until the goods have been returned or until you have provided proof that the products have been sent back. Please ensure that you return the items in the same condition in which you received them from us. We may charge a reduction in value if the products are damaged.

There is no need to inform us separately that you are returning an item. This will be automatically updated in our system as soon as the return barcodes are scanned.
 

Can I return an item without a printed return label?

Yes. You can create your return label digitally through your customer account. Simply create your return label through your customer account and use the QR code at the designated drop-off point.
 

What if I still receive a return label in my parcel?

Feel free to use this label! We’re gradually making the switch, so you may still receive a printed return label in some parcels during the transition. 
 

What should I do if I can’t create my return label?

If you’re unable to create a return label through your customer account, please contact our Chatbot.
 

Do I need to include anything in the parcel for my refund to be processed?

No, that is not necessary - the logistics centre will process the refund for the items in the returned box.

• If you have selected Klarna as payment method for this order: please remember to register your returned items in your Klarna account, so that no payment delays occur.