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General Terms & Conditions for Raffles and Vouchers
Here you can find information for:
1. Coupons
2. Vouchers with voucher code
3. Special voucher conditions for the Net Promoter Score
4. Vouchers for Live Shopping
5. Vouchers from third party websites
Coupons
Your coupon is valid until the expiry date stated on the coupon. It will be automatically deducted from the invoice if the coupon is activated when the order is placed. Coupons must be activated per product before being added to the shopping basket.
The coupon is non-transferable and can only be redeemed in combination with an order at ABOUT YOU. In the event of a return, the coupon expires. Payment, subsequent offsetting or reimbursement is not possible.
Only one coupon can be used per product. Coupons are not valid in conjunction with vouchers and cannot be redeemed during active DEAL discounts.
Vouchers with voucher code
A minimum order value of €75 applies to vouchers. The voucher is non-transferable, can only be redeemed in combination with an order on ABOUT YOU. It is valid once until the expiry date stated on the voucher and will be automatically deducted from your total order amount if the voucher code is entered during the order process.

In the case of a full return, the voucher value expires. A redemption for products that fall below the voucher value is not possible. You can only redeem one voucher per order. A cash pay-out is not possible.

The voucher is not valid for cosmetic and care products, and not for the following brands: Carhartt, On. The voucher is not valid in connection with other discounts, vouchers and is not applied on top of DEAL discounts. If the voucher is lost or stolen, no refund can be made by ABOUT YOU. There are no claims for partial or full replacement of a voucher.

A maximum order value of 1,000€ applies.
Special voucher conditions for the Net Promoter Score
Among all participants of the Net Promoter Score survey who give their consent to use their order number, 50% off shopping vouchers will be raffled off (see conditions of participation: https://en.aboutyou.de/terms-of-participation-nps). The maximum order value is 500€ before using the voucher or 250€ after using the voucher. The voucher is not transferable and can only be used in combination with an order placed with ABOUT YOU. The voucher is valid for 3 months from the date of receipt by email and will be automatically deducted from your invoice if the voucher code is provided when you place your order. In the event of a complete return, the value of the voucher is forfeited. You can redeem a maximum of one voucher per order. A cash payment is not possible.

The voucher is not valid for cosmetic and care products, and not for the following brands: Carhartt, On. The voucher is not valid in connection with other discounts, vouchers and is not applied on top of DEAL discounts. In the event of loss or theft of the voucher, no refund can be made by ABOUT YOU SE & Co. KG. There are no claims for partial or complete replacement of a voucher.
Vouchers for Live Shopping
A minimum order value of 75€ applies, unless a different minimum order value is specified on the respective promotional material or offer. The voucher is non-transferable and can only be redeemed in combination with an order at ABOUT YOU. It is valid once until the expiration date indicated on the voucher and will be automatically deducted from your invoice when the voucher code is entered during checkout.

In the case of a full return, the voucher value expires. For a partial return, the voucher value is only applied if the minimum order value is met with the retained items. Otherwise, the voucher cannot be applied. It is not possible to redeem the voucher for products that fall below the voucher value. You can redeem a maximum of one voucher per order. A cash payout is not possible.

The voucher is not valid for cosmetic and care products, and not for the following brands: Carhartt, On. The voucher is not valid in conjunction with other discounts, vouchers, and is not applied to DEAL discounts. In the event of loss or theft of the voucher, no reimbursement will be made by ABOUT YOU. There is no entitlement to partial or full replacement of the voucher.
Vouchers from third party websites
A minimum order value of 75€ applies to third party vouchers. The voucher is not transferable and can only be used in combination with an order from ABOUT YOU. It is valid for a single purchase until the expiration date indicated on the voucher and is automatically deducted from your bill when the voucher code is entered at the time of ordering.

In case of a complete return, the voucher value is forfeited. In the case of a partial return, the voucher value will only be credited if the minimum order value is reached for the retained items. Otherwise, the voucher cannot be credited. It is not possible to redeem the voucher for products that fall below the voucher value. It is possible to redeem a maximum of one voucher per order. A cash payment is not possible.

The voucher is not valid for the following brands: Carhartt, On. The voucher is not valid in combination with other discounts and vouchers, and is not valid for employees of ABOUT YOU. In the event of loss or theft of the voucher, ABOUT YOU SE & Co. KG will not be able to provide a refund. There is no entitlement to the partial or complete replacement of a voucher.

A maximum order value of 1,000€ applies.